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Thank you for taking the time to complete this feedback sheet. We will use your comments to improve our services. This is a confidential document and names are not required. Please be as specific with details as possible because at Hope & Integrity Care Services Pty Ltd, we are committed to developing our services based on immediate feedback to maintain the highest customer satisfaction.
Do the services we offer/provide meet your needs?
YESN0SOME
If your needs are not being met, what areas do we need to improve?
Quality of Service DeliveryOverall Management and OperationsMeeting Cultural NeedsHandling Complaints/GrievancesFacilities/EnvironmentSafety and Well-BeingCommunity ParticipationGeneral Enquires and Information
What do you think we can do to improve in these areas? Please list the specific area/s and your suggestions.
How do you feel about the staff in our organization? Tick one or more boxes.
CompetentVery CompetentNot CompetentVery friendlyFriendlyNot friendly
In what areas could staff improve to meet your needs?
Job Expertise/Level of SkillsCultural Knowledge and SkillsCommunication and Listening SkillsProviding Access to InformationMeet Individual NeedsPrivacy and ConfidentialityBehaviour and AttitudesEfficiency (Things Done on Time)Providing FeedbackWorking With Other Relevant Agencies
If an area is not listed above, use the space below for other suggestions.
What other improvements do you suggest for our organization?
Overall, have you been satisfied or dissatisfied with the services that are being provided to you.
If you would like to discuss any matters raised in the feedback sheet, please provide your name, and contact number in the space below.
Are there any service/services that we are not providing now but would like to see us provide in the future? Please provide details below
Thank you for your time and comments on this feedback form.
Kindest Regards, Hope & Integrity Care Services Pty Ltd Management team.
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