A Lift, and Someone With You When You Get There
Support to get to appointments, work, study and everything else, with a worker who travels with you and stays once you arrive. We support participants across Logan, Ipswich, Brisbane and Bayside.
Not just a lift. Someone who stays for the rest of it.
What is NDIS travel and transport support?
Assist travel and transport is a support worker helping you get where you need to go, and staying with you while you are there, when travelling alone is hard.
How it works
A worker picks you up, travels with you, and is there for the bit at the other end: the waiting room, the busy shopping centre, the walk from the car park. Sometimes they drive. Sometimes you catch the bus together and they are there in case it goes wrong. Which one depends on where you are heading and what you want.
Three kinds of funding
Transport funding is money for your travel. Activity based transport is the cost of a worker driving you during a support. Provider travel is what a provider charges for getting to you. Three different budgets, three sets of rules, and most people have only heard of one.
How this is different from our other supports
Development of Life Skills is where travel training sits, learning to plan a route and catch the bus on your own, rather than being driven. Participate in Community is about the thing you are going to, where this page is about getting you there. If you are not sure which fits, call us and we will help you work it out.
Where travel and transport support can take you
Where you go is your call, and the support looks different depending on the destination. These are the trips people use it for most. If yours is not here, call us and tell us where you need to get to.
Medical appointments
GP, specialist, hospital and allied health, including waiting with you and getting the next steps home.
Getting to work or study
TAFE, uni, training and the workplace, with the reliability that keeping a job or a course actually needs.
Shopping and errands
The weekly shop, the post office, the bank, with help carrying things and getting around a busy centre.
Social and family things
Birthdays, the footy, a catch-up, a funeral. The kind of thing you would be sorry to have missed out on.
Day programs and groups
Getting to a regular group, centre or program, and back again, without it falling to family every time.
Learning the route with you
Riding along while you work out the bus, so support can step back later. Travel training sits elsewhere.
Not missing appointments
Missed appointments cost more than the trip would have. Reliable transport is mostly about that.
Not relying on family for lifts
Asking for a lift every week wears on everyone. Booked transport takes that off the table.
Being able to say yes to things
When getting there is sorted, invitations stop being a logistics problem and start being invitations.
Doing the trip yourself later
Support that fades is the point for some people. Others want the lift, and that is fine too.
Keeping the job or the course
Work and study fall over on transport more often than on ability. Reliable trips protect both.
What this support can help you work towards
Your goals set the direction, and the trips get planned around them. Transport is rarely the goal itself. It is the thing that decides whether the rest of the plan actually happens.
How to get started
Most people call not knowing whether they have transport funding at all, or which kind. That is normal, and it is a question we can help answer rather than one you need to answer first.
Get in touch
Call or send an enquiry. Tell us the suburb, where you need to get to, how often, and whether you need help once you arrive.
Sort the funding
We work out which of the three types your trips would come from, and whether your plan covers it. If the answer is that you need a plan review first, we will say so.
Start and adjust
We match you with a worker who suits and set up the regular trips. If the timing is wrong, or you want to try the bus instead, tell us and we will change it. Nothing is locked in.
Where this sits in an NDIS plan
Transport has its own category inside the Core supports part of a plan. The thing people get wrong is treating it as one pot of money. Transport funding is a stated support, set aside for travel and not movable elsewhere. Activity based transport, where a worker drives you during a support, comes from the wider Core budget. Provider travel, what a provider charges for getting to you, is different again. There are three annual transport levels, set by how much you work or study. Every plan is different, so nothing here is a promise about your funding. Your support coordinator can confirm what yours allows, or call us on 1300 544 958.
Other supports that might suit
Transport usually exists to get you to something else. These are the supports it most often sits alongside, or leads into.
Participate in Community
One-to-one support to take part in social, recreational and community life, planned around what you actually want to do.
Development of Life Skills
Practical support to build everyday skills over time, like cooking, managing money and using transport, so more things become possible on your own.
Assistance with Daily Life
Help with showering, dressing, meals and daily routines at home, which is often the whole reason the trips are being made.
NDIS travel and transport across Logan, Ipswich, Brisbane and Bayside
Hope & Integrity is based in Logan and our workers live across the region. With transport that shows twice. They know which entrance has the ramp and where the parking actually is. And travel time gets charged, so a worker starting nearby costs you less of your plan.
Areas we support:
Start with a simple conversation
Tell us where you need to get to, how often, and which suburb you are starting from. We will talk through how the trips would work, help you work out which funding they would come from, and be straight about availability. If a taxi would serve you better, we will say that too.
Supporting participants across Logan, Ipswich, Brisbane and Bayside · Open Mon to Fri, 9:00am to 5:00pm
Questions about NDIS travel and transport funding
The questions participants, families and support coordinators ask us most.
Is this just a taxi service with extra steps?
No, and if a taxi would do the job, take the taxi. It is cheaper. What this support adds is the person. A worker travels with you, helps with transfers, gets you through a busy shopping centre or a waiting room, and is there if something goes wrong at the other end. If all you need is to be moved from A to B, a taxi or rideshare is a better use of your funding, and rideshare is an allowed use as long as the travel is disability related. If you need someone with you once you arrive, that is this.
Which part of my plan pays for the trips?
It depends which of three things you mean, and that is where the confusion starts. Transport funding is money set aside in your plan for your own travel, taxis, rideshare, or a provider driving you. It is a stated support, so it cannot move into other Core categories. Activity based transport is the cost of a worker driving you as part of a support they are already delivering, and that comes from your wider Core budget. Provider travel is what a provider charges for getting to you, from whichever budget that service sits in. Every plan is different, so nothing here is a promise about your funding.
How is my transport funding level decided?
There are three levels, set at your planning meeting by what you are doing. Level 1 is occasional community and social travel. Level 2 is part time work or study under fifteen hours, or day programs. Level 3 is fifteen hours or more. We do not publish the amounts, because they are indexed and most figures online are already stale. If your circumstances change, ask for a plan reassessment.
Can the NDIS pay my family to drive me?
No, and this catches people out regularly. Transport funding does not cover a family member or informal carer driving you, even where they are doing all the driving. It covers taxis, rideshare, and paid providers. If family driving is the current arrangement and it is wearing thin, that is worth raising at your next plan meeting. In Queensland you can also apply for the Taxi Subsidy Scheme and use it alongside your NDIS funding, which stretches both further.
Can you help me learn to catch the bus?
Partly. A worker can ride along while you practise a route, which is often how it starts. But structured travel training, learning to plan trips, read timetables and do it alone, sits under Development of Life Skills and comes from a different part of a plan. Tell us which one you are after and we will point you the right way.
Still have a question?
Call our local team on 1300 544 958. We will answer it plainly, even if the answer is that we are not the right fit.